AURA - Returns & Exchange Policy

Return & Exchange Policy – Aura

At Aura, we take great pride in the quality of our products. If you’re not completely satisfied with your purchase, we’re here to help.

Eligibility for Returns

• You may request a return within 7 days of receiving your order.

• Items must be unused, unwashed, and in their original packaging with tags                             intact.

• Incorrect/Damaged product delivered.

Non-Returnable Items

• Products showing signs of use, damage, or wash.

Return Window & Process

• You may request a return within 7 days of receiving your order.

• Contact us via our Shopify Inbox or email to initiate returns.

• Our team will evaluate the return reason and guide the customer through the process.

•  Return shipping charges are the customer’s responsibility unless the product is defective or incorrect.

For Other Returns

•  A restocking fee of ₹150 may apply depending on the quantity purchased as per our Fair Usage Policy.

•  Customer will need to self-ship to our warehouse if reverse pickup isn't available.

•  Processing time: 20-30 working days from return verification

•  Voucher validity - 90 days from issue date

Exchange

• Exchanges are offered only for defective or damaged items.

• Please report any damages within 48 hours of delivery with supporting photos.

• Once we receive and inspect your returned item, we will notify you.

Non-Returnable Items

• Gift cards

•  Final sale items

•  BOGO (Buy One Get One) or promotional offers with free products

•  Products without original tags/packaging

•  Used, worn, or washed items

•  Items returned after 7 days

 Note: Aura reserves the right to refuse returns that do not meet the above conditions.